Trinity Health Mid-Atlantic Launches Primary Care Virtual Visits On-Demand

PHILADELPHIA — (October 20, 2020): Trinity Health Mid-Atlantic Medical Groups has launched a new way for the community to connect with an on-call provider for virtual urgent care visits. Staffed by providers from St. Mary Physicians Group, Mercy Physician Network and Nazareth Physician Services, the Virtual Visit service is a safe, HIPAA-compliant way to access care for minor ailments such as colds, rashes, urinary tract infections and pink eye, among others.

"This new, innovative and patient-focused service expands our community's access to the excellent care we deliver and offers an opportunity for us to engage people in a way that is convenient for them and improves satisfaction," said John Caruso, President, Trinity Health Mid-Atlantic Medical Groups.
For $50, residents of Pennsylvania* with minor ailments such as urinary tract infections or colds can access St. Mary, Mercy and Nazareth providers conveniently from home, office or wherever they are. All visitors need is a credit/debit card and a camera-enabled computer or tablet/iPad or smartphone. No additional software is needed as long as they have an audio device that can connect so they can see, hear and speak with a provider.
Visitors can access video visits through, click on Start A Virtual Visit With an On-Call Provider, create an account, answer a short assessment and start their video visit with our providers. Video visits are available between the hours of 7 a.m. to 9 p.m. Mondays through Fridays, or from 9 a.m. to 5 p.m. on Saturdays and Sundays. Requests received after hours will be responded to the next business day.
Current patients of St. Mary Physicians Group, Mercy Physician Network and Nazareth Physician Services can contact their providers to schedule a virtual or in-person visit, using their insurance. Visitors will have to reach out to their insurers to see if they can be reimbursed for their visit.
*This service is not currently available to residents of New Jersey or Delaware due to regulations.
To find a nearby Trinity Health Mid-Atlantic provider, please visit
About Trinity Health Mid-Atlantic
Trinity Health Mid-Atlantic is a Regional Health System that includes Mercy Catholic Medical Center – Mercy Fitzgerald Campus in Darby, Pa.; Mercy Catholic Medical Center – Mercy Philadelphia Campus in West Philadelphia; Nazareth Hospital in Northeast Philadelphia; Saint Francis Healthcare in Wilmington, Del.; St. Mary Medical Center in Langhorne, Pa., and home health and LIFE programs throughout the region. These entities include hospitals, associated clinics, medical offices, specialized facilities, affiliated institutions and foundations serving together in the spirit of the Gospel as a compassionate and transforming healing presence within their communities. Trinity Health Mid-Atlantic is a member of Trinity Health.
About Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually. Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country’s aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services—ranked by number of visits—in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit You can also follow @TrinityHealthMI on Twitter.